We're here to help

Frequently Asked Questions

How do I print? Step-by-step printing instructions

Show

Be sure to give yourself plenty of time when you are printing at home. With the right preparation, printing your stationery can be a simple and smooth process!  Please read the below instructions carefully.

 

1. Select  file > print.

 

2. Change the paper size in your printer settings.

In your printer settings/properties/preferences, change the paper size from 8.5 x 11 to the size of your stationery.

If you don’t know what size your stationery is, use a ruler to measure.

If you don’t see the size you need in your settings as an option, create a custom page size.

***********If you are having problems setting the paper size, please consult your printer’s manual or the manufacturer’s website for further instructions.  Each printer’s settings are unique to the manufacturer and model of the printer, so getting this information directly from the manufacturer will ensure that you receive the most relevant and useful information.

 

3. Check the scale.

If “fit to page” or “scale to fit” is an option in your printer settings, make sure that it is not  selected.

 

 4. Change the paper type.

If your printer’s settings have the option to select a type of paper, choose card stock or the equivalent.

 

5. Always do a test print.

If you need to test your settings more than once, use the same test sheet over again or make additional test sheets by trimming a plain sheet of paper to the size of your project. Test printing allows you to check the alignment and which way your paper should be loaded into your printer (face up, face down, etc.).

 

6. Manually feed the paper into your printer.

Placing a stack of stationery in the printer’s tray increases the chance of a paper jam. You can send the whole job at once, just place one sheet in the tray at a time.

Where is my template? How to locate & access your template

Show

click here to go directly to the Templates Search page.

From there, enter your product’s SKU number into the template search bar. Your SKU number is the last five digits underneath the bar code on your product’s packaging.

template-search-box-example2

Depending on the product, the template will either be a Microsoft Word document that you will download and edit, or you will use our online tool to edit the template and then save it to your computer as a PDF.

 

For Microsoft Word templates: If the template for your product is a Microsoft Word template, you will need Microsoft Word on your computer to use it properly. If you don’t have Word, you can download a free 30-day trial version on Microsoft’s website.

Once you’ve found the template on our website, click on “download Word template”. If it does not automatically open in Microsoft Word, look in your computer’s “Downloads folder”.

For online tool / PDF templates: We recommend using Google Chrome as your web browser for the best user experience.

 

What is your return policy? How do I return something?

Show

We do not issue refunds for original shipping costs or provide paid return services.

  • Items must be unopened and in factory-sealed, original condition for resale.
  • We do not accept returns after 60 days.
  • Personalized items from our Custom Print Shop can’t be returned.
  • Please include the pack ticket or receipt with your return.
  • We will initiate the refund as soon as we receive the items.

 

Please send returns to:

Attention: Returns

220 Myrtle St. E

Stillwater, MN 55082

 

Please email customersupport@gartnerstudios.com with additional questions.

Why am I receiving a PayPal error message in the checkout?

Show

PayPal is the company that processes our online transactions.

When you receive this error message, it is because the billing information that you provided  does not match the information that your bank has on file for the card you’re using (i.e. your statement address).

You can ship anywhere you’d like to, but the billing address you enter has to match the card.

Why is my template printing off-center?

Show

Most likely, you need to change the paper size in your printer settings to match the stationery that you are using. You will need to change this setting for any stationery that is not standard letter size (8.5 x 11). Also, if “fit to page” is an option in your printer settings, make sure that it is not selected.

Set a custom page size: In your printer settings/properties/preferences, change the paper size from 8.5 x 11 to the size of your stationery. If you don’t see the size you need (this is common), create a custom page size.

 

If you are having problems setting the paper size, please consult your printer’s manual or the manufacturer’s website for further instructions.  Each printer’s settings are unique to the manufacturer and model of the printer, so getting this information directly from the manufacturer will ensure that you receive the most relevant and useful information.

 

 

What Web Browsers are recommended for the best user experience ?

Show

For the best online experience we recommend using Google Chrome.

by clicking the icons below you can download the most up-to-date version

chrome browser

How do I track my order?

Show

You will receive a UPS tracking number when your order ships from our warehouse. Visit UPS.com and enter your tracking number to see the status of your shipment, the scheduled delivery date and more.

Is my product compatible with laser and inkjet printers?

Show

Yes! All our products are compatible with both laser and inkjet printers.

Products with foil details: Be cautious when using large, industrial-size laser printers on products with foil details because they can reach extremely high temperatures that could melt the foil.

Where else can I find your products?

Show

You can find our products at Target, Michaels, Office Depot, Office Max, TJ Maxx, HomeGoods, Marshall’s, FedEx, Staples, Overstock.com, Walmart, The Container Store, Bed Bath & Beyond and more.

Check out our other websites: russellandhazel.com & mara-mi.com

For George Stanley and Roobee products- If these items are not on our website, they are exclusively available in TJ Maxx, HomeGoods and Marshall’s stores.

 

How long will it take to process my order?

Show

Orders are processed within 1 business day of when they are placed.

All new orders are processed Monday through Friday at 12 PM CST. If an order is placed after 12 PM, it will be processed the next business day.

Personalized orders from our Custom Print Shop take 3-5 business days to process.

How much does shipping cost?

Show

Shipping cost is determined by the size, weight, and destination of a package. Once you have entered your shipping address in the order checkout, you will see the different shipping options and prices that are available.

We offer free UPS Ground shipping on orders over $50.

Can I use Mail Merge for place card and address label templates?

Show

Yes! Mail Merge is a convenient way to transfer information from a Microsoft Excel spreadsheet to a template in Microsoft Word. Have the template open when you begin mail merge. Please follow the link below for mail merge instructions.

Click here for Microsoft’s Mail Merge Instructions link

How do I rotate text in a Microsoft Word template?

Show

1. Using your cursor click inside the text box you want to change
2. Now you will see Textbox tools options available in the tool bar
3. All the way to the left of the tool bar you will find “text direction”. Click on it to change the direction of your text.

Refer to the image below…

How much will postage cost to send my wedding invitations to my guests?

Show

Postage is determined by primarily by weight, which may vary from item to item depending on the number of enclosures. Postage may also be determined by unique sizes and additional special services such as hand canceling, delivery confirmation, and registered mail. Because of this, we recommend taking one completed invitation to your local post office to check the postage required. For invitations, especially those with a pocket style envelope, embellishments, charms, or ribbons, we strongly recommend having these items “hand-cancelled” at the post office. Square products will also require additional postage. For more information, you can also talk to your local postmaster. We like the Post Office’s “Customer’s Guide to Mailing” for all sorts of great information about mailing your project!

What methods of payment are accepted?

Show

We accept American Express, Discover, MasterCard and Visa credit cards. When you place your order we will authorize your credit/debit card for the full amount of the order, this authorization will last up to five (5) business days. Once your order ships your credit/debit card will be charged.

All charges are in U.S. dollars. The recipient of the package is responsible for credit card exchange rates, delivery fees and custom charges where applicable.

Can I purchase just one piece of an invitation kit?

Show

Unfortunately, no. Our kits are assembled at the time they are manufactured so individual pieces are not available  for purchase.

I'm interested in selling Gartner Studios products at my retail store. Where do I start?

Show

Thank you for your interest in our products! We are excited by the opportunity to work with your company.

Please visit our Wholesale Page and take the short survey.  After you have completed the survey, we will contact you directly. We look forward to hearing from you!

What is the return policy for Duff Products?

Show

Unopened Duff products ordered from Duff.com or GartnerStudios.com may be returned within 30 days for a refund, with the exception of food products. We do not accept any returns on food items or non-food items that have been opened. Shipping costs to be paid by the customer. For questions, contact the Duff customer service line at 1-888-235-0484